Reference

Privacy Policy For Your Account

Account sign-in, wallet checks for DANA, OVO, GoPay and QRIS, and cookie choices are covered here so you know what data we handle before you open your account.

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CONTACT PATHS

Three Ways To Ask Privacy Questions

Fast privacy help reduces guesswork before you share account or wallet details. We route policy questions through live chat, WhatsApp and email so you can choose the channel that fits the request. For security, we may ask you to confirm the registered phone number, recent login device, or payment reference before we discuss account data.

Team online

Live chat privacy queue

Use live chat from 09:00 to 01:00 WIB for quick Privacy Policy questions about cookies, login alerts, or why a payment reference appears in your wallet history after DANA, OVO, GoPay or QRIS activity.

WhatsApp account check

Message our WhatsApp support during the same 09:00 to 01:00 WIB window when you need help identifying account data. We confirm your registered phone number before discussing profile, session, or wallet records.

Email privacy request

Send longer requests to [email protected], especially if you want a copy, correction, or removal check. Include your account name and payment rail used, but never send your password.

DATA CONTROLS

How We Handle Privacy Requests

Your Privacy Policy rights work better when the account trail is clear. We separate profile data, wallet references, cookies, device signals, support chat records and security logs so each request can be…

Account data

We collect the account name, mobile number, password hash, language choice and login status needed to operate your profile. You can update editable details from Account > Profile after signing in.

Wallet records

DANA, OVO, GoPay and QRIS references are used to match deposits, withdrawals and dispute checks. We keep transaction IDs, timestamps and account links, not unrelated wallet contacts or personal spending outside our site.

Cookie controls

Cookies remember your session, language, device preference and security state. On Chrome for Android, you can adjust site cookies through Settings > Site settings > Cookies before returning to the login page.

Device security

We record IP address, browser type, device model and failed login attempts to spot account takeover patterns. If a new device enters, we may ask for another account check before wallet access.

Retention checks

We keep account, payment and support records only for operational, security, dispute, and legal needs. When data is no longer needed, we remove it or separate it from your active profile.

Change requests

You can ask us to correct account details, limit non-essential contact, or check stored data. We verify ownership first, then reply through chat, WhatsApp or [email protected] with the next step.

Privacy Policy Questions You May Have

These answers focus only on how our Privacy Policy works for your account, wallet activity, cookies, security checks and contact requests. If your question involves a specific payment reference or login device, include the date, channel and account name when you contact us.

We collect the details needed to create and protect your account: mobile number, account name, password hash, login time, device signal and selected language. Wallet data is added only when you use DANA, OVO, GoPay or QRIS.

We keep payment references to match deposits, withdrawals, failed transfers and dispute checks with your account. The Privacy Policy limits this to operational wallet records; we do not read unrelated activity inside your external payment app.

Yes. Send a request through live chat, WhatsApp or [email protected]. We first confirm account ownership with registered phone details, recent device activity or payment reference before sharing any data connected to your profile.

Cookies help keep your session active, remember language settings and flag unusual sign-in attempts. On Android Chrome, you can adjust them through Settings > Site settings > Cookies, then return to our login page.

Only the support and operations staff assigned to your privacy request can access the chat record. We use it to verify your question, follow up on account steps, and keep a record of our response.

Retention depends on security, dispute, operational and legal needs. Active account records remain while your profile is open; older wallet and support records are removed or separated when they are no longer needed.

Contact us with your account name, the detail that looks wrong, and any related DANA, OVO, GoPay or QRIS reference. We verify ownership, check the record, then confirm whether a correction is possible.