Reference

Legal Terms for Indonesia Accounts

Clear account terms, privacy controls, and eligibility wording sit on this page so you know how our rules apply before you open an account.

Account termsPrivacy controlsCookie useDANA, OVO, GoPay, QRIS records
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CONTACT ROUTES

Three Legal Contact Paths

Policy questions need a clear route, not a generic reply. We separate legal contact paths from lobby questions so your account status, privacy request, or payment record issue reaches the right queue. Before writing to us, open your profile and copy your username, registered phone number, and the transaction reference if DANA, OVO, GoPay, or QRIS is involved.

Team online

Live chat

Use live chat for legal access questions from 09:00 to 01:00 WIB. We ask for your username, registered phone, and the policy line you want us to check before we reply.

Email record

Send privacy, cookie, or account-record requests to [email protected]. Email is better when you need a written trail, a QRIS receipt check, or a request to correct profile data.

WhatsApp check

Use the WhatsApp link inside your account menu for faster identity matching. We may ask you to confirm your registered number before discussing wallet records or account restrictions.

ACCOUNT CONTROLS

Six Account Controls We Document

Legal care is part of how we run the account, not a page we hide after sign-up.

Account data

We keep registration data, login time, device type, and wallet reference numbers so your account record matches our terms. You can ask support to show which profile fields are stored.

Cookie choices

Cookies help us keep your session open, remember language choices, and detect repeated login attempts. If you clear browser cookies, you may need to sign in again and recheck device approval.

Access security

Password changes sit under Profile, Security, then Password. If we see a new device or unusual location, we may ask for phone confirmation before wallet or legal-account requests move ahead.

Payment records

DANA, OVO, GoPay, and QRIS references are stored with timestamps so we can match wallet activity to your account. These records help us answer disputes without exposing another account.

Retention period

We keep account and wallet records only as long as needed for operations, disputes, legal duties, and security checks. When a record is no longer required, we remove or separate it from your profile.

Change requests

If your phone number, name spelling, or email is wrong, contact us before making a wallet request. We may ask for matching proof so the correction protects your account record.

Legal Questions You May Search

Most legal questions come up before you open an account or after a wallet record needs checking. We answer the common ones below in plain terms, with the same approach our support team uses: confirm your account, check the relevant policy line, then explain the next step without asking for data we do not need.

The terms shown during registration apply to your account access, wallet use, privacy handling, cookies, and support contact. You accept them when you complete the account step and confirm your phone details.

Access depends on local law and is available only where local law permits. If a location rule, payment check, or account status creates a legal concern, we may restrict access while support reviews it.

We keep profile details, login timestamps, device type, cookie choices, and payment references from DANA, OVO, GoPay, or QRIS. These records help match your account activity to support and dispute requests.

Open Profile, check your registered phone and email, then contact live chat or [email protected]. We may request matching proof before changing a name spelling, phone number, or email address.

Yes. Go to Menu, then Legal Center, then Cookie Settings, or ask support for help. We explain session cookies, language cookies, and security checks without asking for your password.

A legal check may happen when a DANA, OVO, GoPay, or QRIS reference does not match your account details. We compare timestamps and account records before replying with the next step.

Use live chat from 09:00 to 01:00 WIB for quick account checks, or email [email protected] for privacy requests that need a written record. Include your username and registered phone.

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